Got Questions?

Rest Assured. We have answers.

 

Got Questions?

Rest assured. We have answers.

When will my order ship?

Typically, orders are processed and shipped within 2-4 business days. We ship via UPS or USPS ground. You will receive a confirmation email with a tracking number once your order is shipped.

Just like our pillows, you can also customize your shipping speed. If you want faster shipping, choose one of the express options at the checkout page.

Do you ship everywhere?

Yes – we ship globally! If your address doesn’t pull up a shipping quote, email us at [email protected]

We offer free shipping within the continental USA only. Extra charges apply for shipping to Hawaii, Alaska & US Territories.

Custom, duties and taxes of your import country are not covered by Infinitemoon.  You will have to clear those with your local municipality.  Extra charges apply for international shipping.

What if one of the items I ordered is backordered?

If you ordered multiple items and one of them is backordered, we will ship the items that are in stock first. As soon as the backordered item is available, we will ship it to you. Thank you for your patience.

How do I adjust my pillow?

Watch our short video on unboxing, tips and insights: View Here.

Just a few pointers to get you started:

  • Unzip cover for a rare glimpse of the fill inside your new pillow. BEWARE….THIS CAN BE MESSY AND WE RECOMMEND DOING THIS OUTSIDE.
  • Play around with different amounts of natural fill to find the desired comfort, loft, and feel.
  • Remember to take your sleeping style into account so you can adjust the fill accordingly.
  • Store extra fill in the dark blue bag provided and keep handy for nights when you need a little added lift.
  • Don’t forget to zip up your Everpillow so you don’t make a mess of your room.
  • Mix, knead and fluff your pillow for the perfect feel, comfort, and support.

Back Sleeping Pillow Alignment

Side Sleeper Pillow Alignment

Which pillow is best for my sleeping style?

Because you’re not a one-size-fits-all kind of person, we make two shapes of Everpillow and three types of fill. The Original is a traditional-sized pillow. The Curve is curve-shaped, naturally. We have found both types work for all styles of sleep – back, stomach, side, and the crazy-all- over-style sleeper. Side sleepers love the way The Curve Everpillow cuddles and wraps around their shoulders and neck. Back sleepers love it, too.

The power of the Everpillow is in your ability to customize its loft, feel, and comfort to fit your unique sleep style. Stomach sleepers typically need a low-lofted pillow. Side sleepers need an Everpillow that has the perfect amount of fill to support their neck in proper spinal alignment. Back sleepers typically should have the perfect amount of fill to just support your neck and head for good sleeping and comfort.

The mix of Kapok and Latex Blend is the most popular pillow fill for all styles of sleep. If you have never slept with an Everpillow, we suggest the Latex-Kapok Blend for a pillow that is supportive and soft at the same time.

Ultimately, Everpillow is made by us, but perfected by YOU for every sleep position and style.

Can I get a refill for my EverPillow?

Yes! After you receive your EverPillow if you need an extra boost of natural fill to get an even higher loft we offer a free bag of natural fill of your choice.  Within 18 months if you need an extra bit of oomph to your EverPillow you, too, can receive a free bag of natural fill.  This free refill will not completely replace your current EverPillow fill and is meant for giving you an extra boost.  This is a one-time offer.

Visit www.Infinitemoon.com/refill to place your request.

If you live outside the continental USA please email [email protected] as taxes, duties & shipping charges outside the continental USA may apply and you’ll need to apply for a special free refill code.

If you would like to purchase extra natural fill above and beyond your one-time free offer you can do so HERE.

Free Refill offer is only applicable on EverPillow products purchased directly from Infinitemoon.

How do I wash my pillow?

Washing Instructions:

  • Remove as much fill as possible and set aside.
  • Turn pillow cover inside out and wash in cold water with gentle detergent.
  • Hang dry or dry on cool, then refill pillow to desired feel, comfort, and support.

What if I need extra fill to make my EverPillow really big and high?

We overstuff our pillows so even the largest humans are happy with the height of the loft. But just in case, you can visit our product page to purchase extra fill. AND…we’ll include Request a Refill instructions in your Everpillow packaging to receive a FREE 1-lb. bag of fill 18 months from the date of purchase.

Are there smells, chemicals, or off-gassing I should be concerned about?

Everpillows are made with organic cotton, 100% natural latex punch noodles, and natural Kapok silk. Stuff from earth made by us, perfected by you. No smelly hot memory foams, gels, or polyurethane fills.

By nature, 100% natural latex rubber emits a faint, slightly sweet odor. However, due to our handmade mixing and stuffing of the Everpillow, the lingering smell is typically very minimal and the large majority of people will not be bothered by it. In fact, some cite the natural odor as an advantage when selecting a latex pillow. For more information, see What is Natural Latex?

This natural latex smell will dissipate over time and is completely harmless.  Some choose to toss their Latex Everpillow into the dryer on cool to speed up the process.

Does EverPillow have a warranty?

Yes! You can read the Warranty here: https://infinitemoon.com/warranty

Where is EverPillow made?

Everpillow is made here in Colorado. We are committed to cut, sew, stuff, and package your pillow right here in the USA. We believe in providing jobs to people who need help and producing the highest quality products for your sleep and comfort.

Can I try the EverPillow before I buy it?

Only in your imagination…mainly because we don’t currently have a brick and mortar store. But, the power of the Everpillow is that we make it and you get to perfect it. It is a fully customizable and adjustable pillow for every sleep style, position, and body. It’s also the reason we offer a 100-day-try-it-customize-it-sleep-on-it period. See our return policy for more information.

Do you make a King size EverPillow?

We know how to make them, but have found that the long length of a king-size pillow causes the natural fill to move to the ends, leaving the head unsupported. We hear from king mattress owners that a king-size pillow “looks better when I make my bed.” So, yes, we could sell you one, but the reason we don’t is because we know it won’t support your head well. And it just feels wrong to sell something for looks, knowing it won’t be best for your sleep.

How is Everpillow shipped and packaged?

Each Everpillow comes boxed and compressed in a vacuum reusable bag that can easily be re-compressed for future travel. Compress, throw in a suitcase, and off you go…creating memories around the world. You can even keep your ugly Christmas sweaters in the vacuum bag and store them for next year’s ugly sweater party.

Included in your box is a Everpillow storage bag that comes in handy when removing extra fill to customize your pillow to the desired loft and feel. No running around the house looking for a storage bucket or trash bag. We got you covered. Remember…made by us, perfected by you.

To view a short video of how your Everpillow is packaged View Here

Where can I view videos of the EverPillow?

We have a collection of video reviews, what the media is saying about us and some tips and insight videos.  You can view our collection of videos HERE.

Yes! It is entirely up to you. We want you to feel comfortable. We suggest you take a photo of it or save it in a file. You won’t get arrested and the FBI won’t be calling you if you do choose to remove it.

What is your return policy for the Everpillow?

The EverPillow is backed by our 100-day Try It, Customize It, Sleep On It period. We’re confident that after a few nights of adjusting the proper amount of fill to your desired loft, feel, and comfort you will be extremely satisfied. We recommend giving it a week or two for your body to adjust to a new natural product.

If it still isn’t working out after a couple of weeks, visit our Return / Exchange Page to fill out a Request for a Return/Exchange form with photos and details of your experience. We will send you a return shipping label, Continental USA orders apply.

Once we receive your return, we will inspect it (usually within 5 business days) to make sure it is undamaged and unstained. After inspection, we will process a full refund for you on your method of payment (within 7 business days).

Please Note: We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount.

If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us.

This return policy only applies to orders placed directly with Infinitemoon. If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Infinitemoon has little to no influence over the return & refund policies of other businesses that carry Infinitemoon products.

Can I remove the law label?

Which fill type should I choose?

Kapok and Latex Blend

Our favorite pillow utilizes both Kapok and Latex to create a unique feel that is comfortable and supportive. Naturally this happens to be what most people prefer as it combines the best of both products.  The shredded latex provides the support to hold your head and the kapok provides some softness mixed in.  We recommend this a beginning choice of Everpillow fill

Kapok Silk

Kapok is a silky cotton fiber from the seedpod of the Java Cotton tree and is valued for its natural properties in resisting moisture and dust mites. It is our preferred choice over down as it sleeps cleaner with none of the allergens of down.  This Everpillow fill choice comes full and is dense at first.  Once you adjust, customize and knead it and break it in it turns into our softest and silkiest Everpillow

Latex Rubber

Latex provides exceptional breathability, support and comfort all night. Made with 100% Natural latex you can be assured that you are sleeping on a conforming pillow that will not compress over time.  This is our bounciest and heaviest Everpillow.

Latex/Poly/Tencel™ Blend

Latex/Poly/Tencel fill provides the natural support of latex rubber mixed with recycle poly and the amazing Tencel™ fiber. Extremely supportive and our softest feel of recycle Poly with Tencel™ fiber from Eucalyptus trees.  We recommend this choice for those who want the closest feel of a traditional pillow with a bit more support from the shredded latex.

Poly/Tencel™ Blend

Our newest and softest fill that uses recycled poly and the amazing Tencel™ fiber. Extremely fluffy, breathable and cool sleeping utilizes the amazing Tencel™ fiber from Eucalyptus trees.

What is Kapok?

Ceiba pentandra is a tropical tree of the order Malvales and the family Malvaceae (previously separated in the family Bombacaceae), native to Mexico, Central America and the Caribbean, northern South America, and (as the variety C. pentandra var. guineensis) to tropical west Africa. A somewhat smaller variety is found throughout southern Asia and the East Indies. Kapok is the most used common name for the tree, and may also refer to the cotton-like fluff obtained from its seed pods. The tree is cultivated for the seed fibre, particularly in south-east Asia, and is also known as Java cotton, Java kapok, silk-cotton, samauma, or ceiba.

Kapok’s qualities make it popular for filling pillows, upholstery, and even life preservers, but its use has dramatically declined since the introduction of polyester/polyurethane foams.

Kapok is currently experiencing a small revival, thanks to its all-natural characteristics.

Careful — kapok is flammable!

Unfortunately kapok is extremely flammable. We recommend no cigar, cigarette or other crazy candles or incense too close to your Kapok filled Everpillow.  

While flammability is a viable concern, be aware that many traditional bedding products are treated with really nasty fire-retardant chemicals like, formaldehyde. Is kapok’s flammability more of a concern than exposure to potentially dangerous chemicals? I would prefer kapok to a lot of the potentially toxic fire-retardant pillows currently available!

What is Natural Latex?

Natural rubber, also called India rubber or caoutchouc, as initially produced, consists of polymers of the organic compound isoprene, with minor impurities of other organic compounds, plus water. Malaysia and Indonesia are two of the leading rubber producers. Forms of polyisoprene that are used as natural rubbers are classified as elastomers.

Currently, rubber is harvested mainly in the form of latex from the rubber tree or others, predominantly in Malaysia and Indonesia. The latex is a sticky, milky colloid drawn off by making incisions in the bark and collecting the fluid in vessels in a process called “tapping.” The latex is then refined into rubber ready for commercial processing. In major areas, latex is allowed to coagulate in the collection cup. The coagulated lumps are collected and processed into dry forms for marketing.

Natural rubber is used extensively in many applications and products, either alone or in combination with other materials. In most of its useful forms, it has a large stretch ratio and high resilience, and is extremely waterproof.

Some have found natural latex can have a smell they are not accustomed to. It is completely harmless and dissipates with time.  Some have found that by tossing your latex Everpillow in the dryer on cool will speed this process up.

What is TENCEL®?

TENCEL® is a brand name for a fiber which is also called lyocell, manufactured by the Lenzing AG company. Technically, a fabric must contain at least 30% of these proprietary fibers in order to use the name Tencel, but the term has become more commonly used than lyocell for similar products from all sources.

Whatever it’s called, Tencel or lyocell is a sustainable fabric, regenerated from wood cellulose. It is similar in hand to rayon and bamboo, both regenerated fabrics. However, Tencel is one of the most environmentally friendly regenerated fabrics, for several reasons. Tencel fibers are grown sustainably.

What does "25 momme" mean?

Momme is the unit used when describing the weight of silk thread. The standard for measuring momme weight is by using a piece of fabric that is 100 yards long and 45 inches wide. If that piece of fabric weighs 25 pounds then the momme weight of that silk is 25. The higher the momme weight, the heavier the fabric – which means a greater amount of silk was used in the weaving process. In a silk pillowcase, you are looking for a momme weight in the mid twenties for high quality.

Why choose EverSilk over other 19 momme or 21 momme silk pillowcases?

100% Mulberry Oeko-Tex® certified 25 momme finest mulberry silk and is 32% more silk than 19mm.  For the sake of your skin, hair and longevity of your pillowcase the higher the momme the better.

What is mulberry silk?

Although the majority of silk in the world comes from silkworms fed mulberry leaves, some silk is made with other methods. Unfortunately this is a case of trying to fix something that is not broken. Mulberry leaves have been used for literally thousands of years to produce the finest, strongest, silkiest silk available.

What are the dimensions of the EverSilk pillowcase?

The Original: 26 x 21 inches
The Curve: 28 x 19 (14 center) inches

Can I use my EverSilk pillowcase with other pillows?

Yes! We specifically designed them to be paired with Everpillows yet we understand you may have another pillow you prefer.

How do I wash my EverSilk?

Dry clean or hand wash are the best methods. You can also machine wash on the delicate cycle on cold but we can’t guarantee shrinking. Lay flat to dry.

What does OEKO-TEX® Certified mean?

The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. For more info visit the Oeko-Tex website.

What is your return policy for the EverSilk pillowcases?

We offer 45 days to return your Eversilk pillowcase. EverSilk items returned must be in their unused condition with the original packing. We do not accept returned items that are worn, stained, damaged, washed or altered in any way.

Before your return your Eversilk, please fill out the return form HERE to be approved for a return and to receive a pre-paid return label. All EverSilk returns are subject to a $6.95 fee per item, which will include both the cost of the label and the return. This amount will be deducted from the total refund upon receipt of the item.

If you received your EverSilk discounted as part of any other offer and return the other Infinitemoon products and don’t return your EverSilk, you will be charged full price for your EverSilk.

Please Note: We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount.

If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us.

Why Bamboo EverSheets?

Bamboo fabric possesses many endearing qualities that support your health and the health of the environment.

Sustainable and Environmentally Friendly Resource:

  • Bamboo is one of the fastest growing plants worldwide. It regenerates quickly without the need for replanting, grows densely and thus has higher yields per acre than cotton.
  • In our age of Global warming, Bamboo offers benefits beyond construction materials. Both young and mature Bamboo plantations absorb 35% more carbon dioxide than the equivalent stand of trees helping to clear pollution from our air.
  • It requires no artificial chemicals in their cultivation thus rendering it a sustainable, environmentally friendly resource. (Miller McLune 2010 “Building with Bamboo.”)
  • Bamboo is cheaper to plant, grows faster, requires less arable land space, and can be harvested using less fossil fuel thereby lessening the harmful impact on the environment.

Comfort Qualities

  • When processed, the rayon derived from the bamboo or bamboo fibers is recognized for its softness. As soft as silk or cashmere.
  • Bamboo fabric naturally resists mold, mildew and odors allowing for less frequent washing.
  • Bamboo fiber is naturally hypoallergenic and anti-bacterial.
  • The bamboo stalk has a tough exterior but the inner fiber is of a porous nature. This enables the fabric to be breathable, have strong absorbing qualities, and provides excellent wicking and ventilation properties, all essential qualities of the fabric for keeping your body warm during cool weather and cool during warm weather.
  • Rayon of bamboo fabric is easily cared for.
  • And is recognized, loved and chosen because of its durability. When compared to cotton, “ Bamboo yarn shows better results in case of strength, elongation and hairiness.’’ Yarn & Fabric: Bamboo VS Cotton. (Indian Textile Journal: Oct. 30, 2010)

These qualities make Organic Bamboo EverSheets the most comfortable sleep sets you will ever experience.

How do I wash my EverSheets?

Bamboo Sheets are easily and economically cared for.  Bamboo fiber’s odor resistant nature means less frequent washing needed to care for your bamboo EverSheets.

  • Machine Washable
  • Gentle Cycle
  • Cold Water
  • No Bleach
  • Mild Soap
  • Dryer Safe: Low Setting.  Recommend Hang/Air Dry
  • Iron as needed on wool setting. Never Steam

What is your return policy for EverSheets?

EverSheets may be returned up to 45 days from the date of purchase. If the return is due to a fault of ours (e.g. defect, wrong product, damaged) we pay for the return shipping and issue a full refund. If the return is because of customer preferences we deduct the return shipping from the refund.

To request a return, please visit our Return / Exchange Page to fill out the Return/Exchange form with photos and details of your experience.

Our return policies only apply to orders placed directly with Infinitemoon. If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Infinitemoon has little to no influence over the return & refund policies of other businesses that carry Infinitemoon products.

Please Note: We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount.

If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us.

If you received your EverSheets discounted as part of any other offer and return the other Infinitemoon products and don’t return your EverSheets, you will be charged full price for your EverSheets.

Do EverSheets come with a warranty?

Yes! EverSheets come with a 1-year limited warranty

How do I wash my comforter?

Washing Instructions:

  • Machine Wash Cold
  • 30 degrees
  • Use Natural Detergents
  • Avoid Fabric Softeners
  • Wash With Similar Colors

Drying Instructions:

  • Tumble Dry Cold – 30 mins
  • Air Hang Dry – 60 mins
  • Repeat as Necessary
  • Do Not Bleach
  • Do Not Dry Clean
  • Iron on Low Heat
  • Shrinkage up to 5%

KEEP AWAY FROM FIRE

To Maintain Quality and Feel, Occasionally Tumble Dry Cold.

What is your return policy for EverComfort?

EverComfort comforters may be returned up to 45 days from the date of purchase. If the return is due to a fault of ours (e.g. defect, wrong product, damaged) we pay for the return shipping and issue a full refund. If the return is because of customer preferences we deduct the return shipping from the refund.

To request a return, please visit our Return / Exchange Page to fill out the Return/Exchange form with photos and details of your experience.

Our return policies only apply to orders placed directly with Infinitemoon. If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Infinitemoon has little to no influence over the return & refund policies of other businesses that carry Infinitemoon products.

Please Note: We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount.

If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us.

If you received your EverComfort discounted as part of any other offer and return the other Infinitemoon products and don’t return your EverComfort, you will be charged full price for your EverComfort.

Does EverComfort come with a warranty?

Yes! EverComfort comes with a 1-year limited warranty.

How do I wash and care for my EverPet Bed?

We know our furry friends at times will have mistakes, oopsies and upset stomachs and not to even mention the ones that seem to lose a full coat of hair daily.  You can spot clean with a natural cleaner (we don’t want your pet to ingest chemicals) or water.  You can also use a dry vac or hand vacuum to remove the hair.

To wash the outer cover take your EverPet Bed to a clean area that allows you to move around free from sharp objects, crates or furniture edges.  You may need to enlist a helper as our EverPet beds do weigh a bit.  Gently pull the zipper open and remove the organic cotton liner filled with natural latex (EverPet Insert).  The opening is smaller than the natural insert so gently wiggle and pull, being careful not to tear apart the zipper, and set the EverPet insert in a clean space free from your pet.  The EverPet inner organic cotton and natural latex filled insert is not washable.   Gently zip the EverPet outer cover shut, toss in the wash machine on gentle cycle, cold and use a natural soap.  We recommend hang drying your EverPet bed.

Replacing the EverPet Insert into the cover.  With the help of a friend, unzip the outer cover and wiggle, squish, adjust & align the EverPet insert into the cover.  Zip the outer cover shut and tuck in the zipper away from your dog’s chewing interest.

What is your return policy for EverPet?

We offer a 30-day return policy for all of our EverPet Beds. Returns must be in new condition – unwashed, unused (no stains, hair or dirt) and must be returned in the original box with a copy of your invoice. Return shipping costs will be deducted from your refund total.

After receiving your return, we will inspect your item to make sure it qualifies for a refund. Once your return is approved, we will process your refund (minus return shipping costs) within 4-10 business days.

We do not accept returns for used EverPet Beds.

To request a return, please visit our Return / Exchange Page to fill out the Return/Exchange form with photos and details of your experience.

Our return policies only apply to orders placed directly with Infinitemoon. If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Infinitemoon has little to no influence over the return & refund policies of other businesses that carry Infinitemoon products.

Please Note: We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount.

If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us.

If you received your EverPet discounted as part of any other offer and return the other Infinitemoon products and don’t return your EverPet, you will be charged full price for your EverPet.

Why use a EverProtect mattress Protector?

You just spent a fortune on the mattress of your dreams and you never even thought about protecting it from….YOU!

It has been said that over one night an adult can lose up to 1 pint of moisture from drooling, sweating or breathing that moisture in the air.  It has to go somewhere and most likely it is going in your mattress.  There is also a myth that your mattress will double in weight every 10 years from dust mites.  No, your mattress won’t double in weight in 10 years, but none the less, we should do something about protecting this investment.

EverProtect is there to help!

  • It keeps the mattress clean. It protects it from sweat, drool, oopsies and mistakes of kids and pets, & spills (for you eating in bed types).
  • Keeps your mattress lasting and feeling new longer.  All these above materials can break down foams and materials. It will also help provide one more layer between your sheets and the top linen fabric of your mattress.
  • Helps prevent dust mite allergies from acting up. Dust mite allergies are very common and can lead to issues such as sneezing, runny nose, wheezing, and shortness of breath. Dust mites eat dead skin cells, and there will be dead skin cells in your mattress if you don’t use a protector.
  • Helps protect your mattress warranty.  Most mattress manufacturers “get out of jail card” is if you have a stain on your mattress. Even if the stain has nothing to do with the failing mattress, they will use that against you.

Why a Tencel EverProtect Mattress Protector

100% natural eucalyptus Tencel fiber provides a smooth surface that wicks away moisture keeping the body cool.

MicroMembrane backing to protect your mattress from spills, oopsies, mistakes, accidents, allergens, perspiration & pet dander.

Saves your mattress from failing and losing its warranty.

I already have a mattress pad.

A mattress pad may provide you some comfort, softness and a different feel from the mattress alone, but a mattress pad is not a mattress protector.  It won’t save you from any of the issues explained above.

For all these reasons we designed, tested and made available to you the best cooling, oeko-tex certified (free from chemicals) EverProtect mattress protector on the market.

What is your return policy for EverProtect?

EverProtect mattress protectors may be returned up to 45 days from the date of purchase. If the return is due to a fault of ours (e.g. defect, wrong product, damaged) we pay for the return shipping and issue a full refund. If the return is because of customer preferences we deduct the return shipping from the refund.

To request a return, please visit our Return / Exchange Page to fill out the Return/Exchange form with photos and details of your experience.

Our return policies only apply to orders placed directly with Infinitemoon. If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Infinitemoon has little to no influence over the return & refund policies of other businesses that carry Infinitemoon products.

Please Note: We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount.

If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us.

If you received your EverProtect discounted as part of any other offer and return the other Infinitemoon products and don’t return your EverProtect, you will be charged full price for your EverProtect.

Does EverProtect come with a warranty?

Yes! EverProtect mattress protectors come with a 1-year limited warranty

What is the best way to use my EverRelief mat and pillow

Tips and how to use:

  • Stand, sit or lie on your EverRelief mat or pillow, targeting painful or tense problem areas.
  • Preferable to use on bare skin.
  • Hold each position for 5-25 minutes.
  • Repeat as necessary to help bring relief.

When to use:

  • Stress
  • Tension
  • Headaches
  • Sore muscles
  • Shoulder pain
  • Feet pain
  • Provide relaxation to help aid better sleep.

What is your return policy for EverRelief?

EverRelief acupressure mats may be returned up to 45 days from the date of purchase. If the return is due to a fault of ours (e.g. defect, wrong product, damaged) we pay for the return shipping and issue a full refund. If the return is because of customer preferences we deduct the return shipping from the refund.

To request a return, please visit our Return / Exchange Page to fill out the Return/Exchange form with photos and details of your experience.

Our return policies only apply to orders placed directly with Infinitemoon. If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Infinitemoon has little to no influence over the return & refund policies of other businesses that carry Infinitemoon products.

Please Note: We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount.

If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us.

If you received your EverRelief discounted as part of any other offer and return the other Infinitemoon products and don’t return your EverRelief, you will be charged full price for your EverRelief.

Does EverRelief come with a warranty?

Yes! EverRelief comes with a 1-year limited warranty.

What is your return policy?

We have different return policies for each product. You can view the return policies for each product at the links below:

We do not accept returns for Additional Fill orders and Organic Cotton Cover orders.

To request a return, please visit our Return / Exchange Page to fill out the Return/Exchange form with photos and details of your experience.

Our return policies only apply to orders placed directly with Infinitemoon. If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Infinitemoon has little to no influence over the return & refund policies of other businesses that carry Infinitemoon products.

Returns as part of sale or discount offer.

If you received an Infinitemoon product discounted as part of any other offer and return the other Infinitemoon products and don’t return your discounted product, you will be charged full price for your Infinitemoon product.

Please Note: We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount.

If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us.

How do I set up my gift registry?

If you would like register for gifts for your upcoming birthday, anniversary or wedding please visit: Gift Registry

If you haven’t registered before choose “Create Gift Registry.”  Then choose Register.  Enter in a new email and password.

In the account dashboard, choose My Gift Registry on left. Fill in the appropriate information regarding your registry.  You must include shipping information.  While logged in go shopping through the Infinitemoon site and click “Add to Gift Registry” for each item you desire to add to your registry.

To create a link to share via Facebook, Twitter, Email or direct link visit your My Gift Registry page under your account.  Choose the Share link

To return to your gift registry just login to My Gift Registry  There you can view your gift history and make changes.

I'm interested in becoming an affiliate for Infinitemoon, how do I do so?

You can apply to be an InfiniteMoon Affiliate by visiting our Become an Affiliate page.