Please Read Full Return Policy Before Submitting:
Because Everpillow is made by us, but perfected by you, we offer a 100-day-try-it-customize-it-sleep-on-it period. We’re confident that after a few nights of adjusting the proper amount of fill to your desired loft, feel, and comfort you will be extremely satisfied. After all, the power to create your perfect pillow is in your hands. Give it a week or two for your body to adjust to a new natural product. If, for some reason, you can’t make it work, visit our Return / Exchange Page and fill out a Request for a Return/Exchange form with photos and details of your experience. We will send you a return shipping label, Continental USA orders apply. If you purchase multiple items and return some items at a later date you will be responsible for return freight for the later return and it will be deducted from your return.
Outside of free shipping zone, you will be required to ship back to us.
Once we receive your returned undamaged and unstained Everpillow we will inspect it (usually within 5 business days), we will process a full refund for you on your method of payment (within 7 business days).
Note: Return policy only applies to orders placed directly with Infinitemoon.
If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Infinitemoon has little to no influence over the return & refund policies of other businesses that carry Infinitemoon products.
Additional Fill orders and Organic Cotton Cover orders are not returnable.
Note: EverSilk products have their own return policy. See below.
Note: If you return your EverPillow and keep your EverSilk, you will be charged full price for the EverSilk
EverSilk Return Policy:
We offer 45 days to return your Eversilk pillowcase. EverSilk items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, stained, damaged, washed or altered in any way. Before your return your Eversilk please fill out the return form HERE to be approved for a return and to receive a pre-paid return label. All EverSilk returns are subject to a $6.95 fee per item which will include both the cost of the label and the return. This amount will be deducted from the total refund upon receipt of the item.
If you received your EverSilk discounted as part of any other offer and return the other Infinitemoon products and don’t return your EverSilk, you will be charged full price for your EverSilk.